Skip to content
KP Consulting Firm

Consulting Services

The systems your business runs on.

Five ongoing areas of support, plus one-time strategy consultations. Each service below explains the problem it solves, the work involved, and how to start.

01 — AI & Automation

Every lead answered. Every follow-up sent.

Problem: inquiries arrive at all hours and follow-ups get missed when the day gets busy. We map the handoffs, then build the workflows that answer, book and follow up without someone remembering to do it.

Lead capture from your website, forms and ads, straight into your CRM
Instant replies by text and email when a new inquiry comes in
Online booking synced to your calendar, with automatic reminders
Follow-up sequences that keep leads warm until they’re ready to talk
Book an AI Automation Discovery Call
New lead → booked call● Running
Lead captured
Website form · added to CRM and tagged
Instant reply sent
SMS + email with a booking link
Appointment booked
Added to your calendar, reminder queued
Follow-up sequence
Nurture emails until the lead converts

Process illustration — sample content, not a client result.

02 — Virtual Operations

A support team that runs your day-to-day.

Problem: the owner is the operations department. We take the repetitive communications, scheduling and coordination off your plate, handled by trained virtual support who represent your brand.

Calls, texts, emails and chat managed in one place
Appointment coordination that reduces no-shows
Timely, personalized responses to every customer
Process optimization and systems management
Book an Operations Support Assessment
A small team reviewing work together on laptops in a bright office
Shared inbox3 new
Inbound call · new inquiryAnswered
Text · reschedule requestBooked
Email · quote follow-upReplied

Process illustration — sample content, not a client result.

03 — Reputation Management

Ask every happy customer for a review — every time.

Problem: satisfied customers rarely leave reviews because nobody asks at the right moment. We set up the request, the monitoring and the response process, so your public profile reflects the work you already do.

Review requests sent after a completed job
Review monitoring across the platforms your customers use
On-brand responses to positive and negative reviews
Ask about reputation management

How the review process works

Step 1 · Request sent after a completed job

“Thanks for choosing [Your Business] today. Would you mind leaving a quick review? It takes about 30 seconds.”

Message template — your wording, sent automatically.

Step 2 · Review monitored and flagged

New review received · [rating] · [platform]

Illustration of the notification — no customer review is shown here.

Step 3 · Response drafted for your approval

Reply prepared in your brand voiceReady

Process illustration — shows how the request and response flow works. Not a customer review.

04 — SOPs & Training

Clear processes. Confident teams.

Problem: the way things get done lives in one person’s head. We get it out of there and into step-by-step procedures your team can follow, so quality stays consistent whoever is doing the work.

Standard operating procedures for your key workflows
Training plans for new hires and existing staff
A central SOP library, kept up to date as you grow
Ask about SOPs & training
SOP · Customer Onboardingv1.2

Process

Receive request and confirm details
Set up account and send welcome email
Schedule kickoff call
Train customer on first use
Hand off to support team
Team trained3 of 5

Workflow illustration — sample steps, not a client deliverable.

05 — Talent Support

The right people, properly set up.

Problem: hiring help usually creates a new management job. We support three distinct stages — recruiting and screening candidates, onboarding them into your systems, and ongoing check-ins — so you can choose how much of that work you keep.

Recruiting and screening for the roles you need
Structured onboarding into your tools and processes
Ongoing performance check-ins and management, if you want us to run them
Ask about talent support

Hiring pipeline

Source
Screen
Interview
Onboard
New hire onboardingWeek 1
Welcome & orientation
Tools & access
Role overview
SOP training
First solo task
30-day review

Process illustration — sample content, not a client result.

Strategy Consultations

One topic. One session. A clear next step.

These are one-time private consultations, separate from ongoing support. Choose the topic closest to what you’re working on.

Business Clarity Session

Work through priorities, positioning and the next practical step for your business.

Local Service Business Growth Session

For cleaning, home services, contractors and other local operators who want more of the right jobs.

Rental Revenue Strategy Session

Property positioning, listing configuration, booking strategy and revenue assumptions for rentals.

Website & Brand Conversion Audit

A review of how your site and brand present your offer, and where inquiries are being lost.

Durations and current prices are shown on each booking page. Compare all sessions

Smarter operations. Stronger business.

Start with a free 15-minute discovery call — no plan or preparation needed.

Book a Free Discovery Call

Want to compare options first? See all sessions